Information About Us and How To Contact Us
We are ILM Research and Development Limited trading as The Muslim Life Coach Institute. We offer themuslimlifecoach.org and nafs.themuslimlifecoach.org and certified.themuslimlifecoach.org and Quranicconnection.tv and related products and services subject to your acceptance of the terms and conditions herein, without modification or amendments of these terms.
In using this website(s), you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Customer”, “Student”, “Member”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “The membership”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
PLEASE NOTE THE COACHING PROGRAMS, PRODUCTS AND SERVICES ARE EDUCATIONAL DO NOT GUARANTEE RESULTS. It is also NOT A REPLACEMENT for health and medical services or professional licensed care. If you require health, medical or psychological care, you are advised to retain the services of a licensed medical professional. The sole purpose of the Company is to provide educational materials and coaching to support self coaching.
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Customers’ are required to pay for their membership at the time of purchase and then every month there following on the same date each month. We may terminate your membership and remove you from all The Muslim Life Coach Institute / ILM Research & Development Limited platforms if your payment fails and we are unable to contact you to collect this. All products and materials within the membership will always remain the property of the business and are not to be reproduced or distributed.
If we are unable to process your payment successfully, our system will usually retry with 3 attempts at using the existing payment method you added. We reserve the right to manually retry this payment(s) at any time on your existing payment method – or any new payment methods that you add to your account – to process any outstanding debts.
The Company is not liable for any late payment fees or reclaimed failed payments. For members making their monthly installment payment, it is your responsibility to ensure your bank card details are correct and up to date.
The Company does not accept payment in the form of cheques. Consequently, all purchases and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Cancellation Policy and Refunds Policy
Coach Certification Program:
To request a refund you must have completed all Certification training modules, attended all Live training, 3 Hours Live calls weekly for the 6 months of Certification training. We require you to submit the monthly worksheets for Certification modules, you must have asked for and recieved weekly Coaching with Abdul Shahid and your One to One Coach from on your challenges to allow us to help you, and participated in the Peer Coaching practise calls at least 20 times. Certification training must be completed and evidence submitted by email to email@example.com. We may request an refund interview as part of the process. There will be NO Refund given after this 6 month period having completed the Coach Certification training. This policy applies to Certifications classes on or after November 2023.
Trial Membership to Nafs Transformation:
You have a 14 days guarantee detailed as follows.
If you have joined The Muslim Life Coach Institute / ILM Research & Development Limited on a free or paid membership trial, you must email cancellations on day 7 after registration by emailing firstname.lastname@example.org with the subject line ‘Cancellation’. You must close your membership before your renewal date in order to prevent any charges on your account. The company does NOT offer refunds if the account is not closed in time and please note, the only way to end your trial and avoid charges on your account is by emailing the email@example.com with Cancellation notification. .
Membership to the Nafs Transformation Coaching School:
You may cancel your monthly installments plan at any time within the first 14 days by emailing our support team on firstname.lastname@example.org giving 7 DAYS NOTICE to cancel your account.
As a new member, you may cancel your monthly membership and request a full refund for paid trial access within your first 14 days of joining the membership for the first time on a paid trial monthly membership only, this is our money-back guarantee. This excludes new members joining on an annual membership and new members who signed up on a Free trial. Outside of your first 14 days, we do not offer refunds, but you can still cancel your monthly membership at any time. If you cancel a ‘Lifetime Access’ or fail to complete the payment plan for any reason, your payments to that date will count as a monthly membership payment and there is no refund on this membership.
Existing or returning members, who have joined again, may cancel their membership via the same methods as mentioned above, however, payment will not be eligible for a refund, you will continue to have access to the membership until your cancellation takes effect on the day or so before your next billing date.
For annual subscriptions, you may cancel your membership at any time, meaning it will not renew after the initial 12 months. We do not offer refunds on annual membership subscriptions.
If you have signed up to the monthly installment plan and would like to switch to an annual membership, our team will be happy to help transfer this for you. Please allow at least 3 days prior to your monthly billing date for us to process the change from a monthly to annual membership in time. Switching from an annual membership to monthly membership is not possible during your first 12 months, however if at the end of your 12 month membership you would prefer to pay monthly instead, our team can happily help you with this.
If you signed up to ‘Lifetime Access’ to the Nafs Transformation program on or before the 15th September 2022, you shall have access to the Nafs Transformation Roadmap for as long as the Portal exists, which is referred to as “Lifetime Access” in the Company’s marketing of the Program. The Nafs Roadmap includes the collection of courses found in the Roadmap, workshops and trainings. In addition we will provide 12 months of live Coaching support with options to extend this support for a further 24 months. For an extention of live coaching support you must email email@example.com with a ‘Request for Live Coaching’ at the end of your 12 months and then each subsequent 12 months.
The Company provides various courses, programs, and associated material for sale separately to the membership and/or within the membership.. By purchasing these products you are given immediate lifetime access to all the content for our courses, programs, and associated material (collectively the “Courses”) for your own personal or internal business use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Courses in any manner.
By ordering our Courses, you agree that the Courses you purchase or download may only be used by you for your personal or business use and may not be sold or redistributed without the express written consent of the Company. You shall not create any derivative work based upon the Courses and you shall not offer any competing products or services based upon any information contained in the Courses. Not following the above shall be a breach of these terms and conditions.
No refunds are given for a Course you have ordered and/or purchased as you shall be immediately granted instant lifetime access to the course materials and we cannot reverse this access. We clearly lay out what you will be getting from a particular course on the sales page before purchase, this will give you a full understanding of what to expect within the course. If you have any queries regarding any Courses you can contact firstname.lastname@example.org prior to purchase.
Access to any products, programs or services with Lifetime access is granted for the life of the program.
FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY
The information contained on this Website and the resources available for download through this Website are for educational and informational purposes only. The information contained on this Website and the resources available for download through this Website is not intended as, and shall not be understood or construed as legal, financial, tax, medical, health, or any other professional advice.
Log Files and Cookies
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
The company can be contacted directly via email by sending an email to email@example.com
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he/she or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Right to Refuse or Terminate Access
We reserve the right in our sole discretion to refuse or terminate your access to our Nafs Transformation program, Certification program or any product or service offer by the Company, and/or our program materials, website, email communications, or any other method of communications related to our Program trainings, Products, or Services at any time without notice.
Copyright and Intellectual Property Rights
All Company trademarks that appear on the Site are the exclusive property of the Company. The trademarks, trade names, logos, and associated products and services represented on this Site are protected under the prevailing English law and international law and their display on this Site does not convey or create any license or other rights in these trademarks, trade names, trade dress, and associated products and services. Any use of them without prior written authorization of the Company or the relevant trademark owner is strictly prohibited.
Any unauthorized copying, redistribution, reproduction, or modification of the contents of this website(s) by any person may be a violation of English trademark law, and/or copyright laws and could subject such person to legal action.
You are not licensed to resell any of the Muslim Life Coach Institute materials, repackage our tools and programs in your own voice, write books teaching our tool, create apps based on the Company’s content. You cannot rewrite our content, material or products and sell in your own voice as this is a copyright infringement.
You are not licensed to train or sell any Coach certification program, course with the Science of the Nafs, and/or any of our tools. The Muslim Life Coach Institute / ILM Research and Development is the only authorised company who can train and certify in the Science of the Nafs and associated tools.
For copyright request for using materials produced by the Company please email us at firstname.lastname@example.org
Notification of Changes
These terms and conditions form part of the Agreement between the Customer and ourselves. Your accessing of this website and/or undertaking of purchase, membership or Agreement indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
© The Muslim Life Coach Institue 2023 All Rights Reserved